Legal
Last updated: September 2026
These Terms & Conditions govern the use of the AiCOAG website and provide the general framework under which AiCOAG offers its business services.
AiCOAG provides managed AI, customer communication, online presence, lead generation, appointment setting and related technology services to businesses.
Specific services, deliverables, fees, implementation details, service periods and other commercial arrangements may be agreed separately in a proposal, order form, statement of work, service agreement or other written agreement between AiCOAG and the client.
Where a specific written agreement conflicts with these general Terms & Conditions, the specifically agreed terms take precedence for the relevant service to the extent of that conflict.
AiCOAG is an AI Growth Partner based in Amsterdam, the Netherlands.
AiCOAG provides managed capabilities which may include:
Services may be used independently or combined depending on the client's requirements.
AiCOAG's services are primarily intended for businesses, professionals and organisations.
A person entering into an agreement on behalf of a business represents that they have appropriate authority to do so.
Nothing in these Terms excludes mandatory rights under applicable law where those rights apply.
The exact scope of a client's services is defined in the applicable proposal, order form, statement of work or other written agreement. That document may specify matters including:
AiCOAG generally provides its capabilities as managed services rather than requiring clients to operate complex AI technology themselves. Depending on the agreed service, AiCOAG may:
The precise level of management depends on the client's specific agreement.
Clients are responsible for providing the information and cooperation reasonably required to deliver the agreed services. This may include:
Clients are responsible for reviewing information they provide to AiCOAG and keeping relevant business information reasonably accurate and current.
Clients must not instruct AiCOAG to use services unlawfully or in a way that infringes third-party rights.
Artificial intelligence systems are probabilistic and may occasionally produce incorrect, incomplete, unexpected or inappropriate outputs.
AiCOAG designs and manages its services to improve usefulness and reliability, but does not guarantee that every AI-generated response will be error-free or suitable for every situation.
Clients remain responsible for determining whether AI-assisted processes are appropriate for their business and for maintaining appropriate human oversight where required.
AiCOAG services must not be configured or relied upon as a replacement for qualified professional judgement where professional judgement is legally or operationally required.
Unless expressly agreed and appropriately configured, AiCOAG services are not intended to independently provide:
Clients operating in regulated sectors remain responsible for determining and communicating the legal, regulatory and professional requirements applicable to their business.
AiCOAG may require additional safeguards or may decline configurations that are not appropriate for AI-assisted handling.
Where AiCOAG Voice is included, the service may support functions such as:
Exact capabilities depend on the agreed implementation.
Telephony availability, call routing, telephone numbers, carriers and related functionality may depend on third-party providers. AiCOAG does not guarantee uninterrupted telecommunications availability.
Recording or transcription may be available in some Voice implementations but is not necessarily enabled.
The client is responsible for informing AiCOAG of legal or industry requirements relevant to its use of call recording and transcription.
Where notice, consent or another legal requirement applies, the parties should implement appropriate measures before recording or transcription is activated.
AiCOAG may refuse to activate recording functionality where appropriate requirements have not been addressed.
AiCOAG Chat may support customer conversations through configured channels such as:
The service may answer routine questions, collect information, qualify enquiries, support bookings, route conversations and perform other agreed actions.
Third-party messaging channels remain subject to their own availability, policies and technical limitations.
AiCOAG Connect may support management and improvement of a client's online business presence and reputation. Activities may include:
AiCOAG does not guarantee:
Search engines and third-party platforms determine their own rankings, policies and availability.
AiCOAG Lead may support:
Exact targeting, qualification criteria and delivery model are agreed with the client.
AiCOAG does not guarantee:
The client's sales process, offer, pricing, reputation, market conditions, response time and closing ability can materially affect results.
AiCOAG services may rely on or connect with third-party systems such as:
Third-party services are subject to their own terms, policies, availability, technical limitations and changes.
AiCOAG is not responsible for outages, changes or restrictions caused solely by independent third-party services outside AiCOAG's reasonable control, to the extent permitted by applicable law.
Third-party platforms may change APIs, features, policies, pricing, permissions or technical requirements. Where such a change affects an AiCOAG service, AiCOAG may need to:
Where the change materially affects an agreed service, AiCOAG will communicate with the client as appropriate, in line with the applicable client agreement.
AiCOAG aims to provide reliable services but does not guarantee uninterrupted or error-free availability unless a specific service level has been expressly agreed in writing.
Services may occasionally be affected by:
Where reasonably possible, AiCOAG will work to restore affected managed functionality.
Clients may provide AiCOAG with:
The client represents that it has the necessary rights and permissions to provide and use those materials for the agreed purpose.
Ownership of the client's pre-existing intellectual property remains with the client.
Unless otherwise agreed in writing, AiCOAG retains rights in its pre-existing intellectual property, methods, know-how, processes, templates, configurations and materials developed independently of a specific client's proprietary materials.
Client-specific ownership or licence arrangements for custom deliverables may be defined in the applicable service agreement. Nothing in these Terms transfers ownership of the client's own data, branding or materials to AiCOAG.
Each party may receive non-public business, commercial or technical information from the other.
Where appropriate, each party should:
Confidentiality obligations may be further defined in a client agreement or NDA.
Each party is responsible for complying with the data protection obligations applicable to its role.
Depending on the service:
Where required, processing on behalf of a client will be governed by an appropriate Data Processing Agreement.
Further information is available in the Privacy Policy.
AiCOAG uses reasonable technical and organisational measures designed to protect systems and information within its control.
Clients are responsible for maintaining appropriate security for:
Neither party should knowingly introduce malicious software or attempt unauthorised access to systems.
Fees, currencies, billing frequency, setup charges, usage charges, payment dates and other commercial terms are specified in the applicable proposal, order form, invoice or service agreement.
Clients are responsible for paying undisputed amounts according to the agreed payment terms.
Where applicable, taxes may be charged according to law.
Any consequences of late payment, suspension or collection are governed by the applicable agreement and applicable law.
Requests outside the agreed scope may require:
AiCOAG will communicate material scope changes before undertaking additional chargeable work.
The service term, renewal arrangements and cancellation requirements are defined in the applicable client agreement.
Either party may have rights to terminate in circumstances provided by the agreement or applicable law. Examples may include:
Any rights relating to notice, refunds, prepaid fees or transition are determined by the applicable agreement and applicable law.
AiCOAG may suspend affected services where reasonably necessary to:
Where reasonably possible, AiCOAG will notify the client and provide an opportunity to address the issue.
AiCOAG provides technology, managed services and business-support capabilities designed to improve processes and opportunities. Business outcomes depend on many factors outside AiCOAG's control.
Unless expressly agreed in writing, AiCOAG does not guarantee:
AiCOAG's commitments relate to the agreed services and deliverables, not guaranteed commercial outcomes.
To the extent permitted by applicable law, liability is limited according to the applicable client agreement and the circumstances of the relevant service.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Specific liability limits may be agreed in the applicable client agreement.
Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, to the extent recognised under applicable law. Examples may include:
The affected party should take reasonable steps to reduce the impact where possible.
Clients must not knowingly use AiCOAG services for:
AiCOAG may refuse configurations or instructions that create material legal, security or abuse risks.
Information on aicoag.com is provided for general information about AiCOAG and its services.
Website content does not itself create a client relationship or guarantee that a particular service is suitable for a particular business. A service relationship begins according to the relevant written agreement between AiCOAG and the client.
The website may contain links to independent third-party websites or services. AiCOAG is not responsible for the content or independent practices of third-party websites merely because they are linked from aicoag.com.
AiCOAG may update the website version of these Terms to reflect changes in services, law or business operations. The current version and Last Updated date will be displayed on this page.
Existing client agreements remain governed by their applicable contractual terms unless validly amended.
These Terms and the use of the AiCOAG website are governed by the laws of the Netherlands, subject to any mandatory legal provisions that apply.
For business relationships, disputes should be submitted to the competent courts in the Netherlands unless the applicable client agreement validly provides otherwise.
If you have questions about these Terms & Conditions, you can contact AiCOAG:
AiCOAG
Amsterdam, Netherlands
KvK: 97342467
Email: info@aicoag.com
